Description:

Budweiser. Bud Light. Stella Artois. Michelob ULTRA. That’s right, over 100 of America’s most loved brands, to be exact. But there’s so much more to us than our top-notch portfolio of beers, seltzers, and more. We believe our people are our greatest asset, and we’re looking for people like you to join our shared dream of bringing people together for a better world. Are you up for the Challenge?


ROLE SUMMARY: 

We need someone who is organized, reliable, and can understand the voice of the consumer as we rollout a key piece of sales technology to over 10,000 people across the US. We’ll rely on you to provide leadership and management to a customer support team which includes product quality monitoring, visual dashboards for tracked KPIs, and customer training.


Job Responsibilities: 

Lead vendors to deliver results! We need your help to lead vendors in order to deliver an outstanding consumer experience across several mobile applications for our commercial partners.

Provide proactive Capacity Planning and Management. We need eyes on our Sales Technology models to ensure that we are properly staffed to support the influx of users on our platforms.

Be reliable - we need to identify top areas where services are interrupted – help us find problem areas and manage availability to provide dependable service.

No Shortcuts! Use data to drive root cause analysis and fix problems for the long term.

We manage our costs tightly – you’ll be responsible for overseeing project finances. Help us through creative initiatives to help reduce costs or map out gaps we might have to manage.

Work with project partners including Steering Committee Members, VP level partners, and our end customers to ensure expectations are met.

Supervise customer adoption. You’ll be a lead on ensuring that our Sales Technology platform is made accessible for wholesalers across the county and track user engagement on the platform as a whole as well as specific features.

Track enhancement requests and bug fixes to ensure that the product is serving our users to the best of its capabilities.

Have a specific focus on our ABOne distributor locations: own the relationship for any and all of their support inquiries, process improvements, assist in their reroute


Job Qualifications

 Bachelor’s degree in a Business or Engineering related focus – Information Technology or similar is preferred.

Strong work ethic, attention to detail and follow-though.

Ability to own a problem from start to finish and effectively communicate with customers.

Ability to lead in crisis management situations.

Adaptable to different working styles.

 

WHY ANHEUSER-BUSCH

Anheuser-Busch is here for the times that matter. The moments where we celebrate, defy challenges, dream of the brighter future we are building today– and all the moments in between. We are a company that brings people together for richer conversations, sweeter celebrations and stronger communities. 

Challenge Accepted! Apply Today!


BENEFITS

Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts

Life Insurance and Disability Income Protection

Generous Parental Leave and FMLA policies

401(k) Retirement Savings options with a company matching contribution

Chance to work in a fast-paced environment among a company of owners

Free Beer!

As the leading global brewer, Anheuser-Busch InBev is committed to finding innovative ways to continually improve. It's this kind of thinking that creates a unique work environment by rewarding talent, celebrating diversity, and encouraging forward thinking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law.

About Anheuser-Busch:

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